Frequently Asked Questions

What is Swift Audience®?

Swift Audience is an advertising automation tool that allows you to create CRM/ESP based marketing audiences on the Facebook, Instagram, Google, Twitter and Yahoo ad networks.

How Does Swift Audience Work®?

Swift Audience connects to your Constituent Relationship Management (CRM) platform like Salesforce, Hubspot, Blackbaud, etc or bulk email sending platforms like MailChimp, Constant Contact, iContact, etc. It then allows you to pull segments of your database and pushes these segments to advertising and social network platforms like Facebook, Instagram, Google, Snapchat, Twitter and Yahoo to create people-based marketing audiences. Once these audiences have been created on these networks. You can target them with your ads. We connect to the major CRM/ESP's on the market. If you don't find your platform in our tool, just request an integration and we'll add it to your account.

Why use Swift Audience®?

Swift Audience will save your advertising account teams time and allow them to focus on other aspects of your campaign. There is no need to download and upload files to each ad network. You can use Swift Audience to pull and push the data securely to Facebook, Instagram, Google, Twitter and Yahoo ad networks simultaneously.

What is your pricing structure?

Our plans are priced according to the size of your database. Just visit our pricing page and select the plan size that fits your database. You will be billed monthly and can cancel your plan anytime.

Can I cancel my plan at any time?

Yes. We will pro-rate your usage and refund any unused time left on your subscription when you cancel your plan. If you decide to restart your plan just sign up again.

Is there a limit to the audiences I can create?

There is no limit on the number of audiences you can create in Swift Audience but each ad network may have limits on the number of audiences you can have in your account.

Do you store any information from my database?

No! We never store any data we pull from your database to create your marketing audiences. Our Audience Creation Engine (ACE) sends the data in real-time to Facebook, Instagram, Google, Twitter and Yahoo.

Does Swift Audience® write information to my database?

No! We never write information to your database. We only read data needed to create your CRM/ESP based marketing audiences.

How do you secure my data?

Our site uses SSL (Secure Sockets Layer) for establishing encrypted links and data exchanges between our web server, your CRM/ESP and Facebook, Instagram, Google, Twitter and Yahoo ad networks. All data is sent securely and in real-time to these ad platforms. We also use SHA-256 hashing to encrypt all the data we pull before sending to these ad platforms.

Can I sync my CRM/ESP data with the ad networks?

Absolutely! This is the most powerful and time-saving feature of the product. Our sync runs every 6 hours and updates your audiences automatically.

Will I get help when needed?

Yes. Just use the contact us bottom on the bottom right of your screen or call our phone number (202) 999-3964 to talk to a support team member.