Help Center

Frequently Asked Questions

Everything you need to know about Swift Audience. Can't find an answer? Reach us at info@swiftaudience.com

What is Swift Audience?

Swift Audience is a platform that enables fast, secure, and automated transfer of CRM/ESP data to create custom audiences for advertising on Facebook, Instagram, Google, Snapchat, Twitter, and Yahoo.

How does Swift Audience work?

By connecting your CRM/ESP accounts, you can instantly create custom audiences on Facebook, Instagram, Google, Twitter, and Yahoo. Swift Audience automates the process of data transfer across multiple ad networks, and allows you to sync your audiences automatically for high-velocity campaigns.

What are the benefits of using Swift Audience?

Swift Audience simplifies the process of creating custom audiences, saves time and effort, keeps your customer data fresh, and allows you to easily turn email campaigns into targeted advertising on multiple platforms.

What are Contact Limits?

Contact limits define the maximum number of contacts you can upload at one time when creating a custom audience on any ad network. For example, if your contact limit is 100,000, you can create as many audiences as you'd like, but each individual upload is limited to 100,000 contacts. Uploads do not accumulate toward a running total — you can continue to upload up to your contact limit for each new audience.

Can I try Swift Audience for free?

Yes, Swift Audience offers a free trial for users to test the service before committing to a paid plan.

Can I cancel my plan at any time?

Yes. If you decide to restart your plan just sign up again — no penalties or long-term commitments.

Is there a limit to the audiences I can create?

There is no limit on the number of audiences you can create in Swift Audience, but each ad network may have limits on the number of audiences in your account.

Do you store any information from my database?

No persistent customer database is stored on our servers. Swift Audience processes contact lists in temporary working storage solely for the duration of the scheduled sync, automatically purging files upon completion.

Does Swift Audience write information to my database?

No. We never write information to your database. We only read the data needed to create your CRM/ESP-based marketing audiences.

How do you secure my data?

Our platform uses modern TLS encryption for all connections between our servers, your data sources, and advertising networks. Customer identifiers are one-way cryptographic SHA-256 hashed before delivery to networks requiring hashed match data.

Can I sync my CRM/ESP data with ad networks?

Absolutely. This is the most powerful and time-saving feature of the product. Our sync runs automatically and keeps your audiences up-to-date.

Will I get help when needed?

Yes. Use the support button on the bottom right of your screen, or call us at (202) 999-3964 to speak with a support team member.

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