Frequently Asked Questions

What is Swift Audience?

Swift Audience is a platform that enables fast, secure, and automated transfer of CRM/ESP data to create custom audiences for advertising on Facebook, Instagram, Google, Snapchat, Twitter, and Yahoo.

How Does Swift Audience Work?

By connecting your CRM/ESP accounts, you can instantly create custom audiences on Facebook, Instagram, Google, Twitter and Yahoo. Swift Audience automates the process of data transfer across multiple ad networks, and allows you to sync your audiences up to four times a day for high-velocity campaigns.

What are the benefits of using Swift Audience?

Swift Audience simplifies the process of creating custom audiences, saves time and effort, keeps your customer data fresh, and allows you to easily turn email campaigns into targeted advertising on multiple platforms.

Can I try Swift Audience for free?

Yes, Swift Audience offers a free trial for users to test the service before committing to a paid plan.

Can I cancel my plan at any time?

Yes. If you decide to restart your plan just sign up again.

Is there a limit to the audiences I can create?

There is no limit on the number of audiences you can create in Swift Audience but each ad network may have limits on the number of audiences you can have in your account.

Do you store any information from my database?

No! We never store any data we pull from your database to create your marketing audiences. Our Audience Creation Engine (ACE) sends the data in real-time to Facebook, Instagram, Google, Twitter and Yahoo.

Does Swift Audience® write information to my database?

No! We never write information to your database. We only read data needed to create your CRM/ESP based marketing audiences.

How do you secure my data?

Our site uses SSL (Secure Sockets Layer) for establishing encrypted links and data exchanges between our web server, your CRM/ESP and Facebook, Instagram, Google, Twitter and Yahoo ad networks. All data is sent securely and in real-time to these ad platforms. We also use SHA-256 hashing to encrypt all the data we pull before sending to these ad platforms.

Can I sync my CRM/ESP data with the ad networks?

Absolutely! This is the most powerful and time-saving feature of the product. Our sync runs every 6 hours and updates your audiences automatically.

Will I get help when needed?

Yes. Just use the contact us bottom on the bottom right of your screen or call our phone number (202) 999-3964 to talk to a support team member.